If you have questions about billing or invoices for your medical equipment rentals with MEDILOGIX, we’re here to help. Our knowledgeable support team is dedicated to resolving billing inquiries with efficiency and transparency, ensuring your experience remains straightforward and worry-free. Follow the steps below to quickly connect with us and get clear answers to your billing questions.
When to Contact Us About Billing
Reach out to MEDILOGIX for questions about invoices, payment status, charges you don’t recognize, or to request updated copies of billing statements. Our team can also assist with payment arrangements and address any discrepancies or clarification needed on your billing statements.
If You Did Not Receive a Scheduled Invoice
If you did not receive a scheduled billing invoice, check your spam, junk, and shared email accounts before requesting a resend. Contact our billing team to verify when the invoice was sent and to request a new copy. If invoices may have been delivered to a former manager or an outdated mailbox, ask us to review and update your billing contact information.When following up, please provide the following:
- Facility name
- Invoice month or date of service
- Customer number or invoice number, if known
- The email address that should receive invoices
How to Reach Our Billing Team
- Call our dedicated billing support line at 1-800-123-4567 for prompt assistance.
- Email our finance department at billing@medilogixllc.com with your invoice number and rental details.
- Submit a billing inquiry via the MEDILOGIX online portal by selecting “Billing Support” under the Help section.
Information to Provide
- Account or facility name
- Invoice or reference number
- Details about the billing inquiry or discrepancy
- Your contact information for follow-up
- Debit, payment, or credit amount
If you see a debit, payment, credit, or invoice balance that you cannot match to your records, request the related invoice documentation and an account review. For example, if a debit appears on your account but the invoice is missing, provide the debit date and amount so our billing team can identify the associated invoice. If you believe a payment or credit was applied incorrectly, include supporting details from your accounting records.
Requesting Invoice Copies and Statements
If you need a copy of an invoice, a final invoice, or a billing statement, contact our billing team with the details needed to locate the record.
- Facility or organization name
- Customer number, if available
- Invoice number, if available
- Date of service or invoice month or date range
- Whether you need a single invoice, all invoices for a period, or an account statement
- The email address where the documents should be sent
Example request:
Please send a copy of the invoice for [Facility Name] for [month/date of service]. Customer number: [customer number]. Please send it to [email address].
Invoice copies may be sent through the billing system or as an attachment. If you do not receive the invoice shortly after it is resent, follow up with the billing team and confirm the email address on file.
Update Billing Email Recipients
To remove someone from receiving billing or invoice emails, contact our support team with the recipient’s name and, if possible, the email address currently receiving invoices.Include the following details in your request:
- The name or email address of the person to remove
- The account, company, or billing profile the request applies to
- Any replacement email address that should receive invoices instead
For example:
Please remove name@example.com from invoice and billing email notifications for our account. Please send future invoices to billing@example.com instead.
Once the change is processed, the removed recipient will no longer receive future invoice emails. Adding a replacement recipient does not usually resend invoices that were already issued.
What to Expect Next
Once we receive your billing question, our team will review your account, investigate the inquiry, and respond with a clear, timely resolution. Our goal is to provide answers and solutions that support both your operational efficiency and financial peace of mind.
Billing Support You Can Rely On
The MEDILOGIX billing team is dedicated to making your experience clear and hassle-free. We welcome questions and are committed to providing straightforward answers and quick resolutions, so you can focus on delivering care with confidence. Contact us any time you need clarity or support regarding your account or invoices.