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How to Request Equipment Pickup

  • Updated

Requesting the pickup of rented medical equipment from MEDILOGIX is simple and ensures you maximize value, reduce costs, and maintain optimal patient care. To help streamline your experience, this guide walks you through the essential steps for submitting a pickup request, reducing delays, and ensuring regulatory compliance.

Gather Essential Equipment Information

Before contacting MEDILOGIX, gather key details to expedite your pickup request. Having complete information helps our team locate and retrieve equipment efficiently. Make sure to have the following data ready: equipment type, patient information (name and room number), items to be picked up, and equipment ID number (like the FA number) if available.

Clearly communicate which equipment items are ready for pickup. If multiple items are involved, list each individually. Precise details ensure accuracy, speed up turnaround, and help MEDILOGIX uphold our commitment to efficiency and transparency.

Contacting MEDILOGIX for Pickup

To initiate a pickup, contact MEDILOGIX through your preferred channel:

  1. E-mail us at care@medilogixllc.com
  2. Call our customer support line for urgent or same-day requests 
  3. MEDILOGIX Customer Portal for standard pickups and after-hours requests
    1. Select Pickup from the Orders tab on the portal dashboard.
    2. Click Select On-Rent Equipment to select the equipment that needs to be picked up
    3. Fill in all information requested (* indicates required information)
    4. Please provide information that might help us with identifying the equipment (FA number)
    5. Click Place Pickup Order

Track Pickup Status and Get Support

After requesting a pick-up order, use the MEDILOGIX Customer Portal to track status.

For urgent needs or questions, please reach out to MEDILOGIX Care by phone, email, or by sending a message through the portal. Our team is ready to assist you through any of these channels.


Toll-Free Phone: (855) MEDILOGIX (855-633-4564)

Phone: 720-459-9800

E-mail: care@medilogixllc.com

Chat/Messenger: https://support.medilogixllc.com/hc/en-us  (bottom-right corner)

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