MEDILOGIX customers occasionally need to return or ship medical supplies using a tracked method. To ensure a smooth process, it’s essential to request a shipping label through support, correctly attach it, and notify the team with confirmation. This guide explains each step, highlights important details, and ensures your shipment is properly tracked and managed in our system.
Requesting a Shipping Label
To request a shipping label, follow these steps:
- Contact MEDILOGIX support via your preferred method (phone, email, or portal).
- Provide your order number or facility information.
- Provide the location or asset identifier, item being shipped, and ship-from and ship-to locations, including any existing transfer or shipment reference if available.
- Explain your shipping needs clearly so we can process your request promptly.
Using and Attaching the Shipping Label
Once you receive your label:
- Print the shipping label clearly at actual size.
- Securely attach it to your package, avoiding folds over the barcode or tracking area.
- For equipment being sent to another location, attach the transfer label when available.
- Drop off the shipment at the designated carrier location as instructed.
Confirming and Monitoring Your Shipment
After shipping, keep MEDILOGIX updated:
- Send a confirmation with a drop-off photo or tracking number to support.
- Request the FA number or tracking number after shipment, and keep this information for receiving, tracking, and inventory-transfer purposes.
- Notify the team if facility assignments or dashboard locations have changed.
- MEDILOGIX will update your dashboard and send tracking links for ongoing visibility.
What to Do if Facility or Dashboard Changes
If returning from a different location or if your portal dashboard doesn’t show the correct facility, inform support when you request your label. Accurate tracking depends on information matching the system, preventing confusion or shipping delays and ensuring supplies are credited appropriately.
Conclusion: Keeping Medical Supply Logistics Efficient
Using MEDILOGIX shipping labels ensures that your returned or transferred equipment and supplies are accurately tracked from start to finish. Clear communication with support and timely confirmation updates keep your dashboard current and your operations smooth, supporting patient care and seamless logistics every step of the way.